ABOUT SHIPPING
We do not ship via UPS. We send most orders via USPS Priority Mail - but some heavier orders will be sent FedEx Ground.
Please be sure to enter a phone number for heavier orders, as FedEx requires this information.Most companies base their shipping charges on the order total. Because of the varied nature of our products, though, this is not practical for us. For example, an order of heavy rubber snakes or one cast iron item may not be a high dollar order, but the weight and size of the order will incur higher shipping costs. An order of lightweight musical instruments, on the other hand, may be much higher dollar-wise but weigh very little and incur lower shipping costs. Therefore, we don't know what the actual shipping charge will be until we get your order, weigh it, and check the shipping zone. Although a s/h charge of $12.50 will be entered on your order, when we process your order and charge it, the actual s/h charged will be from $6.00 up to $12.50 depending on the distance and weight of your order. Our aim is to break even on our true shipping and packing costs; we do not intend to make a profit on shipping. Below is our usual shipping schedule.
Because of the increased fuel costs and the duty to conserve and combine errands, heavier orders that need to go via FedEx Ground may not ship for a few days, as we do not have a regular pickup and it is a 24-mile round trip to take the packages in to town.
We ship on Monday, Wednesday, and Friday
We are on Eastern time and ship from SE TN all orders received after 2:00 p.m. Sunday and by 2:00 p.m. Tuesday will ship by Wednesday all orders received after 2:00 p.m. Tuesday and by 2:00 p.m. Thursday will ship by Friday in general, we are not able to accommodate requests for rush deliveries or special shipping services - we are on a working farm and need to schedule packing and shipping so that we can accomplish the rest of what needs to be done. During holiday seasons, we will usually ship daily to keep things flowing. if you specify that your order must be received by a certain date, we will not ship it without confirming the shipping method and your acceptance of same, as we can only guarantee the day we send it out and cannot guarantee the carrier's performance. If we do not receive your authorization for our shipping by our cutoff time for the next day's shipping, we cannot ship until our next scheduled day.
If your email address is one that you do not regularly use or erroneous, and we need to communicate with you about your order and do not get a reply to our emails about the order, your order will not be shipped. We do not contact our customers by telephone.
Please Note: We generally will get back to you about your order within 24 hours. If you have not heard from us by then, it is possible that you have a spaminator on your computer that has decided our email is spam or that you have given us an email address that you do not often check - this will cause non-shipment if we need to communicate with you and cannot get a reply. Thank you for your understanding.
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